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Immediate action required.
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Update your KYC within 15 days to avoid Card(s) cancellation
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Dear Cardmember,
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We’ve sent you multiple reminders requesting you to provide your Know Your Customer (KYC) details. Please note that if these details aren’t completed within 15 days from the date of this communication, your American Express® Card(s), including any Supplementary and Corporate Card(s), will be cancelled.
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In line with regulatory requirements, the KYC currently linked to your account hasn’t been completed. As a result, your Cards remain suspended.
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To continue enjoying the benefits of your Cardmembership, please complete your KYC details as soon as possible.
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Click here for Video KYC FAQs.
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Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, Monday to Friday (excluding public holidays)
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC020
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